In this episode of The Dietitian Success Podcast, Krista Kolodziejzyk sits down with popular return guest, Brittany Andrejcin from Practice Better EMR to talk about tools you likely already have access to which can help keep clients accountable and motivated.
This episode covers:
- Tools you have within your Practice Better account to enhance accountability and motivation while planning your offer, while working with a client and following up
- Using the client onboarding portal to ensure that clients are set up for success
- Tools that can be helpful for individuals
- Tools that can be helpful for groups
- Using the Practice Better app to check in with clients on-the-go
Links:
- Click here to download the Client Forms Bundle Freebie (which includes adult and pediatric intake forms, initial and follow-up chart notes, 24-hour recalland 3-day food record templates)
This podcast episode is sponsored by Practice Better and That Clean Life. Click the affiliate links below to get 20% off the first four months of any paid plan with either platform:
*Affiliate disclaimer: When you purchase using the links above, DSC gets a commission from each purchase.
Episode Transcript:
Welcome to the Dietitian Success Podcast. Here at Dietitian Success Centre, we’re all about making it easier for you to build your confidence and expertise. So, whether you’re a dietitian or a dietetic student, we’ve got something for you. I’m Krista, your host and the founder of DSC. Now, are you ready to ditch the imposter syndrome and join our incredible, vibrant community?
If so, let’s jump in.
Okay. Brittany, welcome to the podcast. Thanks so much for joining me. Thanks for having me today. I think this is probably, is this our second or third podcast episode that we’ve recorded together? This actually might be our third.
Yeah, I think so too. And interestingly, our last podcast episode, which was more about like systems and developing sort of systems and processes. That’s actually our top podcast, like our top, it has the most number of downloads of all podcast episodes, which is crazy. Yeah. That’s what we go. Yeah.
In their business. It’s just. I think so too. Yeah. I think so too. And just understanding, well, especially because so many of our listeners use practice better. And so it’s just really, they just want. That information on how to optimize the systems that they’re or the platforms rather, but they’re already using.
And so that’s also why we decided that this might be a good topic, especially for right now, as we’re in the first week of the new year 2024. So depending on when you’re listening to this, but it will be relevant regardless of the time of year. But as, practitioners start to think about maybe new programs that they’re launching in this new year, or they’re just looking to revisit, how can I make my client management systems better?
How can I increase and enhance client outcomes? All while thinking about Accountability and, people wanting to work with dietitians or practitioners to stay accountable. What are some of the actual tools that people can use within practice better to enhance that accountability and to basically keep people on board.
Because I think that’s one of the biggest challenges that we have, especially when we’re working with people long term is it’s so easy for people to stay excited and engaged at the beginning of something, but then the more time goes on, it’s harder to keep them in the loop, right? So let’s talk about some of those.
Tools that we can actually use in order to make that happen. Yeah. I think this is really timely. Like you said, I mean, there’s some pretty sad stats, even with new year’s resolutions, right? About how, and again, regardless of the time of year that you’re listening, it’s just a great example of how people are so excited at the beginning of something and all gung ho.
And then as it continues, life gets in the way and it’s really easy to fall off track. But fortunately, as you mentioned, there’s so many tools that we can build into our systems and into our workflows and practice better that really help prevent that drop off and keep people feeling engaged every step of the way.
And I think too, it’s really important to make sure that there’s a really good fit between you and your clients, doing some upfront work and vetting them to make sure that there’s a good fit and alignment between you and your potential clients. So that. As you do embark on working together, there is that kind of synergy or that alignment and fit that’s going to make some of this work feel a little bit more natural and easy working together.
Yeah, that’s such a good point. And I think another thing to, to just mentioned right off the bat as well as, of course, there’s motivational interviewing and there’s, those actual counseling and coaching principles that we as practitioners want to be implementing when working with clients one on one.
But this is the other side, right? This is okay, in tandem, what are some of the actual things that we can do? Tangible tools that we can use, too. So before we get into it, can you just for anybody who is maybe new to the podcast and is not aware of practice better? Can you just quickly high level talk about what practice better does?
Absolutely. So practice better is a practice management software that allows you to run all aspects of your business from the booking and invoicing scheduling to also facilitating your client sessions. So keeping them engaged, providing them resources, staying in touch with them, your full gamut you can do on practice better.
And it’s a platform that. And it was created for nutritionists and dietitians, different kinds of nutrition professionals, but has since expanded to all different designations of health and wellness providers. And yeah, it’s just an all in one complete tool for people to run their businesses, either virtually or in person.
Awesome. And we work with you guys a lot because most of our. Business members use practice better for their private practices. So it makes sense for us to create content with you guys. Okay. So why don’t we talk a little bit about, I’m wondering if it makes sense maybe to divide this out If you’re working with people one on one versus working with people in groups, maybe we should talk about some of the one on one tools and features we can use first and then groups.
Does that make sense or does it make sense to combine them all? Yeah, I think I’m having this Venn diagram in my brain right now. There’s definitely some distinct features and then some overlap as well as you start to work with one on one and groups so we can certainly break it out.
Yeah, perfect. Okay, awesome. So why don’t we start with thinking about one on one and maybe we can go in just like the order of how a typical counseling relationship or coaching relationship would go. So maybe starting off with If the practitioner is thinking about planning a program or planning an offer, what are some of the things, what are some of the tools that they can include in order to ensure accountability at the get go before they even start working with the client?
Yeah, I think this is a really good opportunity to start using our custom form builder and using a public form so you can take any custom form that you create and embed it or link it. Basically anywhere that you are seeking out program participants or clients, anything of that sort. And this can act as like an application for your program, for your package, whatever you’re offering so that you have their buy in.
You can ask them very pointed or specific questions about what they’re looking for. And. How they’re going to commit getting that confirmation or that verbal or I guess digital agreement from them. So that’s a really nice way to kick it off. I think this is a nice place to start. A lot of people start with a discovery call, but I like this idea of the application first, because then you can use that really precious 15 minutes to delve into it.
So that you can offer them the next action steps rather than having that time be spent learning about the client, because that time will go really fast. If you’re using that 15 minutes or even 30 minutes to just learn about the client. So I like the idea of using a form that you create in practice better as an application that is then going to lead to say a discovery call and that can be something that you’re offering through the telehealth feature and practice better as well.
So you can meet them digitally or even by phone. Whatever your preference is. And that way you can in real time when you’re on that discovery call, hopefully get them to commit to that offering that you have. So that package or program sell to them while you’re on the call and get them to actually book in and make that first payment with you.
I think there’s a lot better engagement and commitment when you can have that discussion. In real time versus putting the ball in the client’s court and hoping that they take action as they said they would. So that would be where I would start with a client. And what about like mapping out your offer in practice better to I think that’s often a challenge for people is actually thinking through what exactly am I going to be offering to these people in terms of number of sessions in terms of extra features in terms of any of that?
What exactly is this offer? Is that something to think through upfront as well? Yeah, absolutely. And to keep things really streamlined for clients and practitioners. So on both sides of it, what you can do in practice better is create a package. And what that is it’s essentially a bundle of services and even programs that you can put under one roof so the client can see everything that package has to offer.
So maybe that’s an initial Initial consultation with them. However, many follow ups, depending on the length of the package that you want to offer, and you can layer in other pieces, too. So some people will include programs so that the client has a place to receive and work through. Through resources in between sessions and things to work on, but you can map all that out and house them and group them together.
So that is a very easy process for your client. When purchasing, you’ll see everything laid out that they’re getting. And even further, they’ll have the description when they’re creating that package. We can really start to talk about what’s involved, because, of course, as practitioners, we know that, there might be X number of appointment types, but there’s going to be all these layers of engagement or tools, resources that you’re giving back to the client to, and those things should be mentioned as well when you’re selling a package.
So definitely make sure that you’re using that description box when you’re creating your packages to the fullest extent and let the client know about. How many touch points you’ll have with them or the types of resources or tools that you’ll be offering them to provide support? Will you be offering meal plans?
Will you be providing them a place to reach out with questions? All of that can go a really long way and in convincing somebody that you’re the right fit for them or the right practitioner if they know that they’re getting more than just, certain number of appointment types. Yeah, totally.
Okay. And so then those things that you all mentioned or that you mentioned, there are things like meal plans, things like resources, things like, check ins food diaries where they could submit, you know what? They’ve been what they’ve been eating their intake, etc. That’s all, I think, closely linked with how do we keep people accountable while we’re working with them?
So what are some of the I mean, I obviously just high level talks about those things. But what are some of the actual tools that we can use to make that to keep people accountable while we’re in the process of working with them? They’ve already signed up, they’ve paid. And then what? Yeah, I think this is really important.
And this is where people will see success is by adding in these layers of support and in different ways, because of course, something is going to resonate with a person differently than your next client. So I think having a variety of different tools and layers of support make the most sense. And this can certainly become part of your unique selling proposition.
When you are marketing out your services is all these extra tools and resources for them. So there’s no shortage. There’s really so many things and you don’t have to include all of them. You can pick and choose what you want to offer your clients and what’s going to serve them and resonate with them.
But we have everything from secure chat. So that’s a really casual, easy way for the clients to reach out. And you can even take that on the go through the practice, better app that’s for the client on their phone and even on yours. So if the client wants to reach out to you, they can do so in a really casual way, super easy to set boundaries with that too.
So you can have auto responders are out of office. If you want to make sure that you have your proper downtime and rest, then we have things like. The journals, as you mentioned, so this is both food and lifestyle information that you can collect from the client and we can make it really simple for the client by having them sync like their wearable device, like a Fitbit or Apple health so that the work on their end is actually quite minimal, but you’re getting.
All this great information as the practitioner and you can engage with your clients. You can comment on them. You can set targets in the journals, you can use it to inform their next goal or their next action step. So super great to have that information. And it’s a really easy lift. I think that’s a really Important call out is that when it comes to all these tools that we’ll be talking about today If it’s too much work for the client There’s going to be resistance and that could potentially lead to drop off or a lack of engagement and accountability, too So when thinking about this sometimes the path of least resistance and finding that balance for the client is a really important thing to keep in mind so I love that practice better clients can actually have Their clients their patients and clients sync things like their Fitbit or their Apple Health and just go from there.
We’ve also recently, of course, had our integration with that Clean Life Go Live, and that’s made logging dietary information into the food and lifestyle journals super easy. So what used to take, a little bit more of manual time to log information, especially if you’re looking at macronutrient or specific nutrient information, Things now sync over really nicely if you’re sharing meal plans directly within practice better through that clean life.
So it becomes just more of a click of a button rather than spending the time to log things. So again, finding those things that provide. information for the practitioner, provide something for the client to actually focus on and do something that’s tangible and actionable for them, but is easy and approachable for them.
I think it’s that perfect harmony that’s going to keep clients engaged. So that’s some of the standout ones are the secure chat, the food and lifestyle journals. And then I mentioned at the end there that we have meal plans that can be directly incorporated into the system and delivered in a few different ways, like through a client protocol.
And that’s really going to help be, a few different pieces that keep the client learning and engaged and actually taking action on their end too. And is there a way for practitioners to set up like Auto check in messages to their clients in some way. So like a reminder to actually upload your food journal or a reminder to, whatever action you want them to take, just so you don’t have to manually do that.
Yeah, and there’s many different ways that you can structure this so you could, if you’re wanting to do this in a more kind of formal, structured way, you could automate the delivery of a check in form, or you’re collecting that before every session with the client, and you can really start to pull trends and see their progress, have some metrics to really compare against each other, so, if you want to have that data, that could be one way.
You could also set up an automation so that every client that you onboard has and they will have their own tasks automated and set for them so that they know, okay, I need to log my food or I need to check in this way. So it will act as like a to do list for the client and keep them focused on where they need to put their energy.
Kind of different ways that you can do it from very kind of casual just reminders to very structured collection of information, depending on how you like to work, what your own workflows are, but all of this can be automated so that the, as you’re working with more and more clients, you’re not spending hours a day on that kind of administrative work, sending clients reminders and remind remembering yourself, because this is the kind of that I find it.
Is easy to bump when you have more pressing things and the next thing you know you’ve left it to the end of the day and you haven’t really given your client enough time that can really interrupt their experience and their own things too. So yeah, highly recommend automating anything that you can.
Yeah, I think that’s so important because I know I am always guilty of this, especially when I’m first starting a project is this idea of Oh, I’m fine to do it manually, right? Like you think that you’re going to be able to continue to do it manually. And while it’s really exciting and fresh at the beginning, and you’re like, really on top of things, it’s easy to send those client check ins on time.
You’re while you’re still really diligent about it. And then like you said, as It’s a really easy thing to, to bump to the bottom of the list. And then that impacts the whole client relationship. Right. And so this investing the time and figuring out the automations, I feel like is so essential for any tool that you’re using.
So true. Whenever I’m leading a webinar or talking to a group, one of the things that I love sharing is you might be in early days of your business, but think about the business you were. Yeah. Yeah, it’s really easy to think, well, I just have a couple of clients like I can do this all, but then it’s going to be a little bit harder to scale.
And you have these tools. And then the other thing I was just going to Oh, the other thing I was going to mention that you were talking through. Oh obviously we talked, we’ve talked through a lot of different features so far, but I think. The important thing to remember is just pick one at the beginning, right?
It’s these are things that you can continue to add on as you’re refining your offer. And as you’re refining your systems it’s just about getting a little bit better every single time you do it. Every single time you run the program, we don’t have to do it all and have it all figured out right off the bat.
It’s just pick one thing, whether it’s the chat function or whatever, add that. See how it goes. Do you like it? Do you want to do something different? Do you want to add something? It’s just about, that 1 percent improvement every day. Yeah, I think that’s so true. It’s a really good reminder for anyone.
Yeah. And everyone really that practice better is it’s tech. And of course, not everyone feels naturally inclined to that. And it’s a very robust piece of tech that can be used in so many different ways. And it’s designed in that way, very intentionally so that anybody with any workflow can use it, but it can feel overwhelming.
So I really love that advice of just starting simple and adding. And I think really lends itself to the importance of collecting feedback from those clients that you are working with, that you see those opportunities for where that 1 percent improvement is. If they’re saying, well, maybe I needed, a few more questions answered, or I would have liked more FaceTime with you, or I found this particular part more challenging.
That will give you indication of where you can focus your efforts to make those little incremental improvements over time. And what are some of the ways that people can, that practitioners can collect feedback from clients through practice better? Yeah. So going back to that very first tool that I mentioned, that custom form builder, you can Completely create a feedback form for your clients.
And I recommend making it very targeted, short and specific, like three to five questions, and then use the automations feature to have that sent out. I really like the idea of having it sent before their last session so that you can collect that feedback and then have opportunity to actually talk through it with your client in the last session.
So that if there’s any opportunity to maybe Like hopefully not, but salvage experience and provide some clarity or provide next action steps. For example, maybe your client hasn’t quite met a goal that was really important to them. Well, maybe you’re going to sign them on for a few extra sessions or renew their package.
So it could be beneficial to your business as well. But just having that opportunity to collect it before that last session, I think you’ll have the opportunity to make sure the experience is as good as possible. And hopefully you’ll notice the benefits and the word of mouth down the line from having that kind of structure or workflow.
Awesome. And so anything else that you want to mention for the one on one piece before we move into accountability with group programming? Yeah, so I very briefly touched on protocols, but that’s worth mentioning again, it’s where you can house and keep all of the recommendations and tools that you are putting forward for your client.
So your supplement recommendations, your meal plans, lifestyle information, definitely make use of that. We see a lot of people share, their next action steps or what they want their client to be working on in their notes, but protocols format things in a way that’s very digestible and very easy for the client and keeps things, very.
And then the last call that I’ll do, which will be a nice segue into the group side of things is our programs feature. So I think nowadays it’s very common that when we hear about programs, we think about groups, but programs can also be a really good tool to use with your one on one clients to supplement the work that you’re doing with them.
In those one on one sessions. So keep that in mind that you can add programs to packages and have clients work through them, even if it’s not, a group online program, the way we traditionally sometimes think of that. Okay. Yeah, that’s awesome. That and that is a great segue because I think that’s one of the biggest things that we and I agree.
I think that this is something a program is something we have to think about with the one on one side as well. Like just thinking through, okay, What’s the education going to look like? What are some of the common resources that I’m going to provide? What am I going to ask of from the client?
How many food journals or whatever? What does that frequency look like? What am I going to provide them, et cetera, et cetera. So now thinking about the group side of things, I feel like this is one of the biggest stressors when we think about launching a group program is the accountability piece and keeping people involved.
And if you’ve never done a group program before you may not know this. But it’s one of the biggest challenges is like when you have a group of people, the value in the group is all of those people coming together. Right. And, especially for if you’re doing like live Q and A’s or live calls or whatever, we learn so much from interacting with other people in the group.
That’s why we have a group program. And it gets really scary as we start progressing through the group program and people start dropping off. They’re not so motivated to come to the group calls anymore or whatever. And that’s always a really scary piece because we don’t want to be in a situation where we’re sitting there on a Zoom call and we have one person show up.
That’s always a little bit okay. So let’s talk about the group programming side of things. How do we keep people engaged? Yeah, programs are one of our most buzz worthy tools and features in practice better because there’s so much potential to really take your business to the next level by working with groups.
So while they can be used one on one, there’s also a ton of potential with working with groups. And with that, we know, we’re a team of practitioners. We have been in your shoes where we have felt these pain points, as you’re talking about. One person showing up live or people just ghosting.
I have been there. And while I’m not the behind the scenes developing the software, I can certainly relate. So anyways, have really layered in a ton of different ways to keep your clients. Engaged with the content that you’re putting out, but also with each other and with you as a practitioner or the dietitian.
So within our programs feature, there’s going to be different styles. So that’s something to keep in mind is that. We have evergreen and then self paced, which are going to be a little bit more independent, maybe better for something that needs to be a little bit more hands off. And then we have fixed date.
And that’s where you’re going to be running a program kind of according to certain calendar dates. And that’s usually where There’s a little bit more involvement from the practitioner or the dietitian so that, on certain key dates, they’re having a live session over zoom where they can have that.
Those can all be scheduled in advance and have people automatically registered that are in your program. So they’re going to get those automated reminders and notifications of those sessions in advance of them happening and super easy for them to just log on to their computer, even join from their tablet or smartphone.
So it can be very. Approachable for them. And then we have, all the different types of resources that you can include in a program. So you can embed video, you can embed audio, you can include different images, links, attachments, actual text that you can format to make sure that it’s, going to catch their eye.
So lots of different ways to cater to different learning styles and include information in a really way. Engaging way, we’re also geared towards like short form content and our brains and our attention spans are like thinking of the next thing constantly. So that’s something to keep in mind.
And then within a program, you can have group chats and group feeds. So the. Members can actually engage with each other. They can celebrate things together, support each other, ask questions, see the answers that other people are getting, like people’s posts, comment on them, share images, all of that. So that’s a really nice feature to really instill that sense of community within that program and have the power of that behind each participant.
And then we’ve got some fun stuff that you can layer in, like quizzes. So that could be fun or it could be more educational based. You can include forms and protocols directly within your programs as well. You can also set tasks. So I love the task feature, even though maybe it seems a little bit rudimentary or basic.
But it’s really great at distilling all the information into that perfect action step for your client that they can actually check off. So if it’s, say hello in that group chat and feed, and you can incentivize with some sort of, I don’t know, bonus or prize for anybody that participates in that.
There’s ways to gamify it to make it fun for your clients too. I love that. I feel like I love like a, I love like a completed checklist. I think a lot of us, feel that rush when we have a digital checklist that we get to check off the little, the little items and have it all complete.
So I love that idea of integrating that into individual or group program. Yeah, for either. And those things can be automated too. Yeah. That you’re not having to do them. You can do them kind of ad hoc as needed, but you can also, if you have certain things, each client that you want them to do, have them automated.
You can also have. From the practitioner’s side, a really comprehensive view of your client’s progress as they’re going through the program and see how they’re progressing through their modules, whether they’re actually using the resources, checking off their tasks. So there’s good opportunity for, a check in there if you see somebody lagging behind or flying through things at a pace where you’re like, well, maybe you should be slowing down.
Taking your time with the content a little bit. So, between the way that you’re designing the program to drip content at a certain pace, and then using that analysis tool, you should have a pretty good handle of how your clients are actually navigating through the content. And if you notice that your clients are getting stuck at a certain point, maybe you need to revisit that content or layer in an extra piece of support or a touch point with you to get them through what is maybe like a challenging module or a challenging section.
And I feel like that’s such a good point. And it’s almost like such low hanging fruit is just that piece around just like a check in when a check in is needed. So a check in when a check in is needed, but then also this idea of just sending notifications to people to remind them about calls, like you were talking about before.
I know that stuff seems really basic, but I think sometimes we have this perception as. Creators that because something is so important to us, it’s as important to the people that are participating, which yes, can be the case. But we have to remember to like, if somebody signs up for our program, this is just one small component of their very busy, probably very chaotic life, right?
Like they have a bazillion other things going on in their brain. And this might be. Something that consumes a lot of our time and attention, but it may not be that way for them. And so we can’t just make assumptions that people will remember, Oh, I have this group call every single week, or I have to do this check in, or I have to watch this video course, or I have to do whatever.
Like it, it can be as simple as just checking in with people and just saying, Hey, just quick reminder, stay at the top of their inbox. Just a simple check in I think is so important and we undervalue that piece. Yeah, and we don’t need to complicate it. There’s also this really fantastic feature linked to the group programs called broadcast messages that allow you to message all your program participants at once.
The clients will still receive the message. individually. So it won’t feel like a group chat where everyone’s seeing each other’s responses. It can still feel very personalized and to that specific client, but you can create these in advance and schedule them so that at certain key points during your program, they do just get a little check in from you.
And it could be with like a simple question asking how they’re doing with this task or how they’re doing with a certain goal, or even asking for feedback so that. You’re getting it through the duration of working with a client and not just at the end, like I mentioned before, so lots of different ways that you can structure it in between the notifications for the live sessions and the modules being released and these scheduled broadcast messages.
There’s all these different touch points that can all be designed from the beginning so that once you’re running the program, you really can put the focus on the client and how they’re. During and how they’re progressing through the program. And so we get the question a lot. Should I use a Facebook group for my community?
And we’re typically of the mindset. We’re not huge fans of Facebook groups. In the DSC world, I much prefer having a more private community that host on one of the other platforms that you use. So can you just speak to what are some of the benefits of using the practice better community function?
Or the group chat function versus a Facebook group? Yeah. So this is your alternative to that. And really the biggest perk in my mind is that you’re keeping everything in one concise place for your client. So rather than them having to dig through their emails for this and log into this place and then go over to Facebook to actually engage with their program participants and.
Do everything in all these different places. They have one login that they can access. Like I mentioned on their computer or their smartphone or tablet through the practice, better app. And it’s all there for them. So if they want to go back to reference a message with you or pull up a PDF or head over to that group chat, it’s one place.
So that really does make a difference because I don’t know about you. I get so many emails every single day that get buried fast, even with my Google docs and things that are shared with me. I’m forever trying to type in the right keyword. So I really it is one of our big things that we talk about often is the power of having everything in one place.
And that goes for the practitioner to have these running client records. So everything to do with that client. We’ll be housed in practice better, but it’s also super convenient for the client. Yeah. And I think it’s an important one to keep in mind too, as fewer people are using platforms like Facebook especially the younger generations.
It’s not always a guarantee that somebody has a Facebook account. And so if they don’t have a Facebook account, it’s well, then are they just not going to be involved in the community function of your offer? That’s not fair, right? We don’t want that. And so that’s also another reason why I love the idea of just having, because then everyone can participate.
All you have to do is sign up is all the client has to do is sign up for practice. So I feel like that eliminates that issue as well. Which is, yeah, I see that often as well. There’ll be the odd couple of people that say, I don’t have a Facebook account. It’s a big ask to ask them to create one.
They obviously don’t have a reason. Exactly. So exactly. It’s nice that the platform that you’re using is all secure. It’s all kind of HIPAA compliant, everything. So these clients have that extra layer. Peace of mind true with privacy laws is not. Yeah. Which is important. Yeah. Yeah. That’s awesome.
Okay. And then the other thing I just want to touch on too, because more and more practitioners I think are interested in this concept of having an online course. And I think what’s really cool now about practice better too, is like you can have video modules. And so you don’t necessarily have to have a separate platform like teachable or Kajabi or whatever, if you want to offer an online course to your audience as well.
Yeah, exactly. So when I talk about the programs feature, it’s an umbrella term and just like internal term, but really think of it as like the place for you to host your webinars, a place for you to host your five day challenges. When you’re building up your client roster, the place for you to host an online course, the place for you to just have.
An onboarding assistant for your clients that kind of walks them through everything. It’s really just a place for you to house and drip content, and you can use it in so many ways where you don’t have to have these additional tools that you’re paying for. And again, there’s that power of having everything in one place.
So the sky is really the limit and how you use that feature. So when we think about even, an entire client’s journey, they could. Be using that programs feature time and time again, just in completely different ways. So it could be, onboarding support for them when they’re working with you one on one.
And then they’ve got some extra resources and supplementary content to support them through their sessions in their one on one package. And then you could offboard them into a maintenance program where it’s very passive for you, but they’re still getting access to say, Current meal plans and tools that are going to support them as they’re working their way to being more autonomous and independent with the changes that they’ve implemented.
So, so many ways that you can use that and still keep your overhead and your costs really controlled by having a tool that can do it all. Yeah, totally. Okay. That’s amazing. I feel like we, I feel like you provided so many ideas for practitioners, which is so exciting. And again, just to reduce the overwhelm.
It’s like the call to action here is just pick one, only one, and just see how that goes for your first few clients. And then feel free to, add things on or change things in the future. Anything else that you want to mention that we haven’t covered? I know. I think that call to action and that action step is really good.
And I’ll say that the work that you do in practice better can always be edited or duplicated, and you can run a new version of things. So you can always be building and iterating on the work that you’re doing without having to start from scratch because of course we. What we go into things sometimes with the mindset of getting it perfect from the get go and that’s just not realistic.
So keep that in mind as you’re doing that 1 percent improvement that you can improve upon the work that you already have without having to start from scratch. That’s awesome. Okay. Before we sign off, I just want to mention our client forms bundle that we are offering in partnership with you guys. We have, I feel like this is one of the most valuable freebies out there, honestly, because that’s always a big hurdle I think for practitioners when they’re first getting started is like, how do I pull all of my client forms together?
What do I need? How do I create them, et cetera, et cetera. So we’ve basically created. Six different client forms. So we have an adult intake, pediatric intake, three day food record, 24 hour recall initial chart note and follow up chart note that are all templates that you can just use for free and upload to your practice.
Better account, and then you can customize and change them however you want. So I just wanted to call out that awesome freebie. I’ll link to it in the description of this podcast episode. Again, that’s something that we’ve created in partnership with practice better. So people can definitely check that out for sure.
Anything else that you want to mention before we sign off? Where can people find out more about Practice Better? Yeah, we are really committed to our users having the resources to make their time on Practice Better successful. So we love coming up with great blog content and video content. Check us out on YouTube or head to our blog.
There’s tons of content that we have to share with you, including sometimes done for you programs and things where you can do what we’ve talked about in today’s. Podcast episode and hit the ground running with some templates. So definitely check all of that out. Awesome. All right, Brittany.
It was so good to talk to you. Thanks so much for joining me. Thanks, Krista.
